Visiting our Stores (updated 1st November 2020)

In light of the latest Government Announcement, our Retail Stores remain open for Click and Collect.

The safety measures we already have in place leave us well-positioned to deal with the increased restrictions, and our customer and colleague’s safety remains our number one priority.

Visiting us during this time

As a critical supplier of parts to keep car owners, garages, and our emergency and rescue services moving, our stores will remain open during this lockdown and in line with the most recent guidelines.

If you have not yet ordered: We recommend you follow the government’s advice and avoid visiting a store unless absolutely necessary. Instead, using one of our delivery services, we will deliver to your parts, following social distancing protocols, straight to your door.

If you have already ordered: You can still collect your order, but please allow extra time for collection and make sure you follow social distancing measures at all times. We have some very robust standards in place in all of our stores.

Keeping safe and carrying on
We’re doing everything we can to keep our customers moving safely and responsibly and are committed to helping you get everything you need from us.

Our teams continue to work tirelessly to support you, as safely as possible.

Whatever you need from us, we’re here to help.

Important update on local restrictions – (updated 1st November 2020)

Following the announcement of a Nationwide Social Distancing from today (1st November 2020), we wanted to reassure you that we are monitoring the situation closely and have really robust measures in place to ensure our customer and colleague’s safety remains our number one priority.

This includes:

  • Contactless delivery to homes and businesses
  • Queuing system in store
  • Hand sanitisers in store
  • Perspex screens and mandatory face coverings
  • Enhanced cleaning

During this time, service may be slightly slower than normal, so please leave extra time to collect any goods from our branches and use one of our delivery options where possible.

Please follow the latest government COVID-19 guidelines and wear a face covering if you are visiting us in the branch.

Customer Services Update

We are still experiencing a high number of calls and emails to our customer services team, so you might experience a delay if you are trying to reach us. We’re working as hard as we can to speak to each of you as quickly as possible and apologize for any wait you might have.

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